India Post getting a makeover to cater to
e-tailers
NEW DELHI: India Post
is re-inventing itself to cater to the burgeoning e-commerce services industry
in the country by setting up data centres, arming the postman with hand-held
devices and implementing software for facilities like cash on delivery (CoD).
The modernisation
project is being supervised by an Inter Ministerial Steering Committee, which
includes officials from Finance Ministry, Department of Electronics and
Information Technology and other stakeholders, according to sources. The aim is
to cash in on the growing demand for delivery and logistics in the eCommerce
space.
India Post, with its
huge network and experience in handling mail and parcels, is the best agency to
provide pan-India delivery service, sources said. According to market analysts,
India's e-tailing space is estimated to be worth over $6 billion with delivery
and logistics comprising around 10-12%. India Post has about 1.55 lakh post
offices, making it the world's largest postal network. On an average, a post
office serves 21.21 sq km area and about 7,175 people.
The project is also
looking at providing standard web- based integration system and an end-to-end
tracking service for the eCommerce firms. This will also enable the Department
to undertake large consignments of goods and services. India Post will also
provide hand-held devices to about 15,000 postmen and other hardware in mail
offices, with procurement expected to be completed by December 2015.
These devices would
enable connectivity in rural areas, they said.
"Besides, softwares
are being created for real time delivery data updation, money remittance
systems for Cash on Delivery (CoD)/electronic generation and settlement of
bills and interface with tracking systems of Railways and Airlines for complete
visibility," a source said.
India Post will also
have multiple access channels like POS, portal, mobile site and call centre for
information, complaint management and article booking. "To roll out these
services, the modernisation project has various initiatives to augment capacities
like setting up of data and recovery centres, softwares for money remittances
services, etc," the source added. A primary data centre has already been
operationalised in Mumbai and work is on for a data recovery centre (to be set
up in Mysore by December this year).
"Besides, software solutions for mail operations, money remittances (CoD), retail business, inventory management, Finance & Accounts is being worked on and this is likely to be rolled out by December next year," sources said. Communications and IT Minister Ravi Shankar Prasad had said India Post with its rural, urban and semi-urban reach was best-suited to offer delivery services to e-commerce players. Already, the West Bengal circle of the Postal Department has approached various industrial bodies with a plan to create an online marketplace for local traders.
"Besides, software solutions for mail operations, money remittances (CoD), retail business, inventory management, Finance & Accounts is being worked on and this is likely to be rolled out by December next year," sources said. Communications and IT Minister Ravi Shankar Prasad had said India Post with its rural, urban and semi-urban reach was best-suited to offer delivery services to e-commerce players. Already, the West Bengal circle of the Postal Department has approached various industrial bodies with a plan to create an online marketplace for local traders.
Source
: Times of India